Alex — AI Receptionist for osteopaths and chiropractors

Never miss a patient call. Alex is your AI receptionist — she answers every call, checks your real-time Cliniko availability, books appointments, and emails you a full call transcript. While you are treating, your phones are covered.

How Alex works

Patient calls — A patient calls your dedicated UK phone number at any time of day or night.
Alex answers immediately — Alex answers, introduces herself, and states the call may be recorded.
Natural conversation — Alex understands the patient's needs — booking, questions about hours, address, or anything clinic-related.
Books into Cliniko — Alex checks your live Cliniko availability and books the appointment in real time.
You get a transcript — After the call, you receive a full email transcript — every word, so you are always in the loop.

What Alex can handle

Book appointments — Checks your real Cliniko schedule and books new and returning patients into the correct appointment type.
Answer clinic questions — Opening hours, clinic address, services offered, pricing, parking — all handled automatically from your clinic profile.
Take messages — When a query needs your expertise, Alex takes a complete message — name, number, and reason — and sends it to you immediately.
Out-of-hours cover — Alex is available 24/7 — evenings, weekends, bank holidays. Patients can book whenever suits them.

Privacy and compliance

Alex states at the start of every call that it may be recorded. Audio is not stored — only the text transcript is saved, on UK/EU servers, encrypted at rest. Designed to support UK GDPR requirements. DPA available on request.

Alex is programmed to immediately direct callers to call 999 for emergencies or 111 for urgent NHS advice — she will never attempt to triage clinical symptoms.

Pricing

Complete — £129/month (Everything + AI Receptionist)

Alex is included in the Complete plan. 7-day free trial · No credit card required.

Start free trial → · hello@runyourclinic.com